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CRM / BPO |
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- CRM is built by the package automatically
& customer screen pops up at the operators desk based on CLI or the customer
id. giving details of customer installation & history of his earlier calls /transactions,
Status of warranty / AMC etc.
- On line trouble shooting & handholding
by the help desk facilitated.
- Cost center wise tasks for engineers
are created which the coordinator assigns to engineers & are tracked till customer
is satisfied.
- Automated dialing to predefined telephone numbers from a data
base for Telemarketing or customer satisfaction survey. ACD / Auto Dialler built
in. Follow up by seamless interface with TMS / TRC / TIMS.
- Email & SMS blaster built in.
- Sales Enquiries at the BPO are handled & processed for sales
follow up in the TMS.
- Tender notices will be processed & sent to TMS for follow
up.
- Enquires from Email blasting, Tele-marketing & web portal
will be automatically processed.
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Download
Presentation |
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