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Help Desk application, provides
information and assistance resource to troubleshoots the problems of customers with
computers or similar products. The application not only provide solution
to in-house but also to customers. This application also maintain the library of
complaint/problems and its solution
Features
- ØWeb based application (can be accessed globally)
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ØCentral point to receive help on various issues
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ØAuthenticated User Login (encrypted password)
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ØCategorized user (task of individuals are defined)
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ØCategorized Complaint
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ØInstant solution
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ØTracking complaints and maintaining complaints history
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ØAdvanced search option
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ØFacility to Export content to Excel & PDF format
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Library (FAQ) management of complaints
and its solution
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Download
Presentation |
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